General terms and conditions of sale

1. Prices

All prices are stated in euros including all taxes. Payment is charged in euros.

2. Order & reservation

Proceeding to payment reserves the piece for 30 minutes. After this period without completion, the piece becomes available again.

3. Payment

Payments are processed by Stripe. The House neither collects nor stores any bank data.

Accepted payment methods: bank card, Apple Pay, Google Pay; payment in 3 instalments with Klarna for pieces up to €3,000. For pieces priced at €3,000 or more, payment by bank transfer is also offered when ordering. In this case, the piece is reserved in the buyer's name for 5 days from the order, pending receipt of the transfer. If the full transfer is not received within this period, the order is automatically cancelled and the piece is put back on sale.

4. VAT on the margin

As the jewellery offered consists of second-hand goods, sales are subject to the special scheme of VAT on the profit margin provided for in articles 297 A and 297 E of the French General Tax Code. Displayed prices include all taxes and, in accordance with this scheme, VAT is not shown separately on the invoice and cannot be recovered by the buyer.

5. Delivery

Delivery is free to all countries served, the list of which appears on the Guarantees & Delivery page. Shipments are entrusted to DHL, FedEx or UPS, or, on a case-by-case basis for high-value pieces, to Malca-Amit. Every shipment is insured up to the value of the jewel and handed over against signature.

The order is shipped within 1 to 2 business days of its confirmation, extended to 2 to 4 business days in case of resizing. The transit time depends on the carrier and the destination. In accordance with article L.216-1 of the French Consumer Code, unless another date has been agreed, the jewel is delivered no later than 30 days after the conclusion of the contract.

For deliveries outside the European Union, shipments are made “duties unpaid” (DAP): any customs duties, import taxes and clearance fees are not included in the price and are borne by the recipient, who pays them on delivery.

In accordance with article L.216-4 of the French Consumer Code, the risk of loss of or damage to the jewel passes to the customer when the customer, or a third party designated by the customer, takes physical possession of it.

6. Withdrawal

In accordance with article L.221-18 of the French Consumer Code, you have 14 days from receipt to withdraw, without having to give reasons for your decision. This right applies to any jewel sold as it is, that is to say not modified or personalised at your request.

In accordance with article L.221-28 3° of the French Consumer Code, the right of withdrawal cannot be exercised for goods made to the consumer's specifications or clearly personalised. This concerns jewellery that has been resized, engraved or subjected to any other physical modification expressly requested by the customer when ordering. This exclusion is notified to the customer before the validation of any order involving a modification.

In particular, the right of withdrawal does not apply to rings resized at the buyer's request, as these are goods made to the consumer's specifications (article L.221-28 3° of the French Consumer Code). Resizing is free of charge, subject to technical feasibility, and extends the shipping time by 1 to 2 business days. If it proves technically impossible, the House informs the buyer, who chooses between receiving the ring as it is — it then remains subject to the right of withdrawal — or cancelling the order with a full refund.

For eligible jewellery, the jewel must be returned in its original and complete condition (box, certificate of authenticity, any accessories), without wear other than that necessary for its examination — comparable to a try-on in a shop.

In accordance with article L.221-23 of the French Consumer Code, the direct costs of return are borne by the customer. Any customs duties and import taxes applicable to shipments outside the European Union also remain payable by the customer.

Also in accordance with article L.221-23, where the handling of the jewel exceeds what is necessary to establish its nature, characteristics and proper functioning (scratches, signs of prolonged wear, missing part, absence of certificate or box), the House reserves the right to deduct from the refund an amount corresponding to the depreciation observed.

A free technical facility allows you to exercise this right directly online: the withdrawal form available at sattijewelry.com/retractation. Your withdrawal is recorded and time-stamped as soon as the form is sent, and is acknowledged on a durable medium.

7. Guarantees

Legal guarantee of conformity and guarantee against hidden defects (articles 1641 et seq. of the French Civil Code).

8. Consumer mediator

In accordance with articles L.612-1 et seq. of the French Consumer Code, in the event of a dispute not resolved with our customer service, you may refer the matter free of charge to a consumer mediator:

CM2C — Centre de la Médiation de la Consommation de Conciliateurs de justice, an association approved by the CECMC (no. W751237320), 49 rue de Ponthieu, 75008 Paris. Website: www.cm2c.net.

You may also use the European online dispute resolution platform.