Our commitments

Guarantees, delivery & returns

Guaranteed authenticity

Every piece sold by Satti Jewelry comes with a dated and signed certificate of authenticity, stating the estimated period, the characteristics of the stones, the weight and the gold fineness. For any question about the authenticity of a piece after purchase, contact the House: each case is examined individually.

Delivery & customs

Carriers: DHL, FedEx or UPS. For high-value pieces, we may use Malca-Amit, a specialised carrier, on a case-by-case basis.
Free and insured delivery: delivery is free to all our destinations. Every shipment is insured up to the value of the jewel and handed over only against signature.
Shipping time: your order is shipped within 1 to 2 business days, or within 2 to 4 business days in case of resizing. A tracking number is sent to you as soon as it ships. The transit time then depends on the carrier and the destination.
Customs duties outside the European Union: no additional tax for delivery within the European Union or to Monaco. Outside the European Union — for example in Switzerland, the United Kingdom, the United States, Israel or Asia — any customs duties and import taxes are not included in the price and are payable by the recipient on delivery (DAP delivery).

Destinations served: we ship to 80 countries and territories.

Europe: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.
Americas: Argentina, Brazil, Canada, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Mexico, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, United States, Uruguay.
Middle East: Bahrain, Israel, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, United Arab Emirates.
Asia & Oceania: Australia, Bangladesh, Cambodia, Georgia, Hong Kong, India, Indonesia, Japan, Kazakhstan, Malaysia, Nepal, New Zealand, Pakistan, Philippines, Singapore, Sri Lanka, Taiwan, Thailand, Turkey, Uzbekistan, Vietnam.

We do not ship to Africa, to countries under international sanctions (Cuba, Iran, North Korea, Syria, Russia, Belarus, Venezuela, Myanmar) or to Ukraine. South Korea is not currently served either. Your country is not on this list? Contact us: we will consider your request.

14-day returns

You have 14 days from receipt to change your mind about a jewel sold as it is. A ring resized at your request (free resizing, subject to technical feasibility) is considered personalised and cannot be returned (article L.221-28 3° of the French Consumer Code); you confirm this before payment.

The jewel must be returned in its original and complete condition (box, certificate), without wear beyond a simple try-on. Return costs, as well as customs duties outside the European Union, are borne by the customer. The refund is made within 7 business days of receipt of the parcel in good condition.

Full details are set out in our general terms and conditions of sale.

Reservation & payment

When you start a payment, the piece is immediately reserved in your name for 30 minutes. If you complete it, it is permanently allocated to you. After this period without payment, it becomes available again.

Secure payment

Payments are processed by Stripe: bank card (Visa, Mastercard, American Express), Apple Pay, Google Pay; payment in 3 instalments with Klarna for pieces up to €3,000. From €3,000, bank transfer is also offered: the piece is then reserved for 5 days while awaiting your transfer. No bank data passes through or is stored by the House.