Frequently asked questions
FAQ
Yes. Every piece is appraised by the House, dated and delivered with a detailed certificate stating the period, the stones and the gold fineness. For any question about authenticity after purchase, contact us: we examine each case individually.
Yes. On the page of each ring, choose “Another size” and enter your size (French sizes 44 to 70). Resizing is always free of charge, subject to technical feasibility, and adds 1 to 2 business days to the shipping time. If it cannot be done without risk to the jewel, we contact you: you then choose to receive the ring as it is or to cancel the order with a full refund. A ring resized at your request is a personalised good within the meaning of article L.221-28 3° of the French Consumer Code: it cannot be returned.
The French size corresponds to the inner circumference of the finger in millimetres (a size 54 = 54 mm inner circumference). The simplest way: measure the inner diameter of a ring you already wear on the right finger, then multiply it by 3.14 (for example 17.2 mm × 3.14 ≈ 54). You can also have your finger measured free of charge at a jeweller. If in doubt, contact us.
Yes, we deliver to 80 countries and territories in Europe, the Americas, the Middle East, Asia and Oceania, excluding Africa, countries under international sanctions and Ukraine; South Korea is also not currently served — see the full list on our Guarantees page. Every shipment is insured and handed over against signature, by DHL, FedEx or UPS (Malca-Amit on a case-by-case basis for high-value pieces). Your order is shipped within 1 to 2 business days (1 to 2 additional business days in case of resizing). For another country, contact us: we will consider your request.
No customs duties for delivery within the European Union or to Monaco. Outside the European Union (for example Switzerland, United Kingdom, United States, Israel, Asian countries), any customs duties and import taxes are not included in the price: they are payable by the recipient on delivery, directly to the carrier (DAP delivery).
Payment is secured by Stripe: bank card, Apple Pay, Google Pay; payment in 3 instalments with Klarna for pieces up to €3,000. From €3,000, you can also pay by bank transfer directly at checkout: you receive on screen and by e-mail the IBAN, the amount and the reference to quote. The piece is then reserved for you for 5 days while awaiting your transfer; if it is not received within this period, the order is cancelled and the piece is put back on sale.
When you start a payment, the piece is automatically reserved for you for 30 minutes. For a longer reservation, contact us.
No — each jewel is unique and sold as it is. If you are looking for a particular type of piece, do not hesitate to contact us.