Withdrawal
Exercise your right of withdrawal
This English translation is provided for convenience. In case of discrepancy, the French version prevails. Version française
In accordance with article L.221-18 of the French Consumer Code, you have 14 days from receipt of your order to withdraw, without having to give reasons for your decision.
This online form is free of charge and constitutes a declaration of withdrawal as soon as it is sent. We send you an acknowledgement of receipt, then the instructions for returning the jewel (in perfect condition, accompanied by its certificate).
Before sending your request
- The jewel must be returned complete (box, certificate, accessories) and unmodified to qualify for a refund.
- A jewel modified at your request (resizing, engraving) is clearly personalised and is not eligible for withdrawal (article L.221-28 of the French Consumer Code).
- The direct costs of return and any customs duties are borne by the customer (article L.221-23).
- Any depreciation beyond a simple try-on will be deducted from the amount refunded.